Most items are made and ready to ship, some are made to order. Please refer to each product description. Unless otherwise indicated, our items ship within 5-7 days. If you have questions, contact us at meow@concretecat.com.

Payments and Charges

All prices are in Canadian dollars. We accept major credit cards (American Express, Visa, and MasterCard) as payment and PayPal. **Please note: Registration with PayPal is NOT required**. All Canadian orders are subject to GST (5% tax) charges. CONCRETE CAT reserves the right to amend prices on the site at any time. Shipping charges are not included in the price of the product. Shipping charges are determined by the weight of your order in total cost.

Orders can be accepted via email for all merchandise. When an order is placed on concretecat.com, you will receive an email confirming the order and the billing details of the order once payment is confirmed. The order acceptance will be when the funds have been received and the product(s) have been dispatched to you.

When ordering goods from CONCRETE CAT for international deliveries you may be subject to import duties and/or taxes, CONCRETE CAT is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and CONCRET CAT cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.


Shipping Times

We ship via the most cost effective method (unless you specify Express). Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped we have no control over how long it will take to arrive. We also have no control over whether or not your package is delayed in your country’s customs office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.


Lost or Damaged Items

You understand and agree that CONCRETE CAT shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. CONCRETE CAT will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.


Security

Purchases made through the CONCRETE CAT Online Store are secured through Stripe or Paypal, two of the most trusted internet payment processing company. All personal and credit card information transmitted are handled by Stripes’ or Paypal’s secure connection. All personal contact information transmitted to us will not be shared, sold or solicited.


Returns and Exchanges

Returns or Exchanges may be done within 14 days from purchase date. We kindly ask that all valid returns must be in purchase condition. CONCRETE CAT will not accept any returned merchandise without prior written communication and valid Return Authorization Number¹. Upon inspection and approval, Exchange or Store Credit will be provided, No Refunds. All sale items, discounted and promotional merchandise, including any discount/promo codes used are FINAL SALE and are ineligible to be returned or exchanged. CONCRETE CAT does not accept or assume any responsibility for loss of or damage to returned goods whilst in transit from the customer. It is therefore strongly recommended customers use an appropriate carrier with a tracking or trace system.

All charges incurred as the result of an exchange or return (ie. shipping, duties, and taxes) are the customer’s responsibility. In the case of an exchange the customer will be required to pay an additional re-shipping fee.

It is the customer’s responsibility to ensure the accuracy and correctness of the shipment, as well as the responsibility to oversee the product(s) are packaged and delivered in tact, and in original purchased condition. If any matters of liability arise, the matter will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.